Legal

Data Deletion

How to ask AHCCify to delete the personal data we hold about you, including messages you sent through Instagram, Facebook Messenger, WhatsApp, our website chat or our phone assistant.

Last updated: 27 October 2026 · See also our Privacy Policy

Two ways to ask

1. From the chat (fastest)

In the Instagram, Messenger or WhatsApp conversation with the business, send exactly:

delete my data

Also accepted: borrar mis datos, eliminar mis datos, احذف بياناتي. You get a reply with a reference code. Because the request comes from your own account or number, we can find your data without asking for more details.

2. With this form

Use the form below for website chat, phone calls, our contact form, an AHCCify account, or if you no longer have access to the chat. You will receive a reference code on screen and by e-mail.

Request deletion

Check a request

What we delete

Once we have verified the request, we delete the data that matches it in the business's AHCCify workspace:

your contact record and the conversations with you, including every message and our replies (Instagram, Messenger, WhatsApp and website chat);
lead details captured in those conversations, quote requests, follow-up tasks and drafted e-mails linked to them;
appointment bookings, waitlist entries and the customer record used for booking;
phone call records, call transcripts and summaries, and leads created from calls;
inquiries sent through the AHCCify website contact form.

If a recording of a phone call exists with our telephony provider, we also ask that provider to delete it.

What we keep, and why

A record of your request (reference code, dates and the contact details you gave us), so we can show we handled it.
A WhatsApp opt-out, if you opted out of updates: we keep your number on a do-not-message list so you are never messaged again.
Billing records of AHCCify account holders, as long as tax law requires.
Backups: deleted data can remain in our database provider's backups until those backups expire on their normal schedule.
Copies outside AHCCify: messages stay in your own Instagram, Messenger or WhatsApp app and with Meta, and in a business's own tools (for example its CRM) if the business exported them. Ask Meta or the business directly to delete those.

What happens after you ask

You get a reference code straight away (and by e-mail if you used the form).
We check that the request is genuine. A request from the chat is already verified. For form requests we may reply to your e-mail to confirm, for example by asking you to send "delete my data" from the account concerned.
If you contacted another business that uses AHCCify, that business decides on your data. We forward your request to it and delete the data on its instructions.
We delete the data and mark the request as completed. You can check the status above at any time; if you used the form, we also e-mail you when it is done.

We answer every request within one month, as the EU General Data Protection Regulation requires.

Questions about a deletion request or your personal data: e-mail ahccify.privacy@natarapp.com.